Privacy Policy
PAN Asia Niaga (“PAN”) respects and values the privacy of your personal data and is committed to complying with the applicable laws and regulations relating to personal data protection, including the prevailing Personal Data Protection Law.
To maintain the integrity and confidentiality of the personal data you provide to us, we want you to understand how we collect, use, disclose, store, and protect your personal data.
In connection with the trading services and other related services requested by you, PAN may collect and process the following categories of non-public personal data, including but not limited to:
- your name;
- residential and correspondence address;
- identification number and supporting identification documents;
- email address;
- mobile phone number;
- emergency contact information;
- financial information;
- bank account details;
- information relating to your trading and/or investment history; and
- records of your communications with us.
Such information may be obtained directly from you through your account application forms, supporting documents, website or platform interactions, communications, transactions, or other interactions with PAN.
PAN will process your personal data for lawful and specific purposes, which include:
- Providing, managing, and administering your trading account and requested services.
- Processing your financial transactions and investment requests.
- Verifying your identity and conducting mandatory “Know Your Customer” (KYC) and anti-money laundering (AML) screenings.
- Communicating with you regarding updates, support, or security alerts.
- Complying with applicable legal, regulatory, and tax obligations.
Your personal data shall remain subject to strict confidentiality obligations. PAN restricts access to authorized personnel who require such data to perform their duties. However, we may disclose necessary personal data to the following parties:
- For affiliated parties, this includes companies within our group that assist us in providing services to you.
- For unaffiliated third-party service providers, this includes technology, operational, or consulting service providers who assist PAN.
- For legal and regulatory authorities, this includes government agencies, regulatory authorities, courts, law enforcement bodies, any regulator or entities, as required, authorized, or permitted by law to comply with statutory or lawful obligations or to establish, exercise, or defend its legal rights.
PAN shall take reasonable measures to ensure that such third parties maintain the confidentiality and security of your personal data in accordance with applicable laws.
PAN endeavors to implement commercially reasonable and appropriate administrative, technical, and physical safeguards to protect the confidentiality, integrity, and security of your personal data against unauthorized access, loss, destruction, or alteration.
We will retain your personal data only for as long as necessary to fulfill the purposes outlined in this policy, or as required to comply with statutory data retention periods under applicable laws.
You have the right to access, correct, update, or request the deletion of your personal data held by us, subject to limitations under applicable laws.
If you wish to withdraw your consent for PAN to continue processing your personal data, you may submit a written request to our Customer Service.
Important Note: The withdrawal of consent does not affect the lawfulness of processing based on consent before its withdrawal. However, please be aware that withdrawing your consent may result in PAN being immediately unable to continue maintaining, processing, managing, administering, or providing services in relation to your account and/or transactions.
Cookies
PAN uses cookies and similar tracking technologies on our website and digital trading platforms. This policy explains how we use these technologies to provide an optimal, secure, and efficient user experience.
When you access or use our website or platform, PAN may automatically collect certain technical data which may include your internet protocol address, information on web pages previously or subsequently viewed, the duration of each visit or session, geographic location data, internet device identity, media access control address, and other device information including details regarding the manufacturer, model, and operating system of the device you use to access our website or platform.
Cookies are small text files stored on your device (computer, tablet, or mobile phone) by your web browser when you visit a website. Cookies allow the website to recognize your device, store your preferences, and collect information about your online activity.
PAN uses cookies for various essential purposes to ensure the functionality and security of our platform, including the following items:
- Allowing you to log into your trading account securely.
- Remembering your preferences and account settings such as language choice or platform layout.
- Analyzing how users interact with our website to improve our performance and services.
You may modify your browser settings to block cookies or to alert you when cookies are being sent to your device. If you use different devices to access our site, you must ensure that each browser on each device is adjusted to fit your cookie preferences.
Please note that if you choose to disable or block strictly necessary cookies, certain parts of our website or trading platform may not function correctly, and you may be unable to access your account or perform transactions.
By continuing to access or use our services, you consent to the use of cookies.
Amendment to the Privacy Policy
PAN reserves the right to update this Privacy Policy at any time to reflect changes in technology or applicable legal obligations. Any updates will be published on this page with the latest revision date.
Contact Us
If you have any questions, concerns, or requests regarding this Privacy Policy or the manner in which PAN processes your personal data and cookies, please contact us at cs@panasia.id.